Monday thru Friday 10:00 am to 9:00 pm (GMT-5:00)
Saturdays
10:00 am to 5:00 pm (GMT-5:00)
CLOSED
Sundays
President's
Day - Monday 15th of February, 2010
Good
Friday - Friday 2nd of April, 2010
Leave
of Absence - Thursday 15th of April, 2010 Thru - Monday 18th April, 2010
Memorial
Day - Monday 31st of May, 2010
Day After Indenpendence Day - Monday 5th of July, 2010
Labor
Day - Monday 6th of September, 2010
Thanskgiving
Day - Thursday November, 25th, 2010
Black
Friday -Day After Thanskgiving - Friday 26th of November,
2010
Christma's
Eve - Friday, December 24th, 2010
Christmas Day - Saturday, December 25th, 2010
New Years' Eve - Friday, December 31st, 2010
New Year's Day - Saturday, Janaury 01, 2011
ADAMJets
Inc., Business Policies
PRIVACY
POLICY
It
is company policy that all personal information obtained from,
or provided by any of our customers shall be utilized exclusively
for internal order processing. The information provided by our
customers, including but not limited to any personal banking,
credit card, the customer's billing and or shipping addresses
and telephone numbers. Shall not be sold, shared or traded in
any manner with any other third party. ADAMJets,
Inc. may on occasion send these customers informational or soliciting
e-mails.
PAYMENT
AND ORDER PROCESSING
Our
payment terms are industry standard. All orders are prepaid, no
COD's accepted. ADAMJets, Inc. accepts most major
credit cards (Visa, MasterCard, Discover and American Express).
Payments are also accepted by Western Union Bid Pay, Money Orders,
and Cashier's Checks (drawn on a United States financial institution).
We also offer our customers the option of third party on-line
payments through http://www.paypal.com
via the following account address: sales@adamjets.com
Complete
customer satisfaction is guaranteed. ADAMJets, Inc.
takes considerable measures to insure the secure and safe delivery
of your valuable collectibles. Each item you order is meticulously
inspected for obvious and visible damage. Then each item is individually
wrapped and marked, prior to being packaged into a box .
However,
since complete perfection may be different in the eyes of each
individual. We can not guarantee that your product will be one
hundred percent perfect. ADAMJets staff can not
inspect, nor can we guarantee each product for the non-obvious
defects or hard to find flaws such as; misalignment of metal parts,
parts that become un-glued in transit or any printing flaws, scuff
marks, defects or discoloration. All
of these are considered non-obvious manufacturing defects and
can not be avoided with mass produced articles.
SHIPPING
Deadlines:
Same
Day Shipping is only available to existing customers, and provided
the order is placed and processed on or before our 12:00 Noon
(Eastern Standard Time) deadeline. Please Note: For Security
reasons "Same Day Shipping" for New Customers
or International Customers is not available at this time.
All
orders are normally processed and shipped within 24 Hours from
the time your payment is comfirmed. However, we reserve the right
to allow up to 7 business days from date of your order is palced
to ship your order. Some speical pre-orders, Custom Orders, out
of stock items, or items on back-order may take up to thirty (30)
days to ship.
In
the event your order is delayed for reasons beyond our control,
our customer service department will contact you via telephone
or e-mail. We will notify you of the delay and advice of the revised
scheduled shipping date. Orders of multiple items will be shipped
accordingly, within our normal and standard of shipping methods
(as long as all items are in stock). If an item is currently out
of stock and unavailable for shipment, we will ship the available
items immediately. Upon receipt of any pending or backorder items.
We will ship your backorder, at no additional cost to you.
International
Customers. Please be advised, when using a Major Credit Card
from an International issuer (Bank) as a form of payment. Your
order will be shipped after seventy two (72) hours (Weekends
and Holidays excluded). And you must complete all required fields
and information, which will then will be manually verified.
If any fields or information is left blank or un-checked. Then
your order may either be delay or the entire transaction voided
and cancelled. Any customers which can not provide all required
information may choose to send us their payment by www.PayPal.com
or by a Western Union International Money Order at Western
Union.com .
SALES
TAX
We
are required by the Florida Department of Revenue to collect sales
tax on all orders which are Initiated or delivered within the
State of Florida. As of January, 2003. The current sales tax in
and for Miami-Dade County, Florida is 7.0%.
RETURNS,
EXCHANGES, CLAIMS AND REFUNDS
ADAMJets,
Inc. considers all of its customers, fellow collectors and friends
of the trade. And we will work diligently to guarantee your complete
satisfaction. ADAMJets, Inc. takes considerable
measures to insure the secure and safe delivery of your valuable
collectibles. Each item you order is meticulously inspected for
obvious and visible damage. However, since perfection may be different
in the eyes of each collector. We can not guarantee your product
100%. Any manufacturing defects such as misalignment of metal
parts or Tampo printing defects can not be avoided. We can not
inspect, nor can we guarantee each product for these types of
defects. Each item is individually wrapped prior to being packaged
in a box. Each order regardless of its size or total value is
properly insured for its full value.
International
orders, which are sometimes opened for inspection by third parties
are handled accordingly: ADAMJets, Inc. will number
each item and match the number of items to the accompanied commercial
invoices required by the carrier. International customers, please
note all orders shipping to International points may not be insured
for their full value, unless the customer has specifically made
prior arrangements in requesting full insurance prior to shipping.
ADAMJets,
Inc. provides the best quality die-cast airliners models available.
If for any reason you are not completely satisfied with your order,
simply contact our customer service department, within five business
days of receipt of your order for a return or exchange. Customer
Service can be reached during our normal hours of operation as
indicated herein at (305) 251-6874. Or by email at sales@adamjets.com.
FILING
a CLAIM for DAMAGES with ADAMJets, Inc. All refunds will
be provided in the manner in which payment was received (except
payments made by Western Union Bid Pay, Money Orders or Cashiers
Checks). All payments made by Western Union Bid Pay, Postal Money
Orders or Cashiers Checks will be refunded with a Company Check.
Which shall be made payable and sent to the customer's address
on file.
All purchases are 100% refundable (excluding shipping and handling
costs). Provided all requierements have been met and procedures
procedures as stated herein are followed. All Customers requiring
refunds must obtain a return merchandise authorization (RMA).
Customers requiring an exchange may request a FEDEX Call Tag (ADAMJets,
Inc. will provide you with complimentary return shipping).
Customers
that find DAMAGE to any part of their order. The Recipient must
first contact ADAMJets, Inc. And if available ADAMJets,
Inc. will attempt to secure stock for an exchange. The Recipient
should then contact the shipping carrier 's used (FEDEX/USPS/UPS/DHL).
The Recipient must notify the carrier of the damage. Under
no conditions will ADAMJets, Inc. Exchange or Refund any
item regardless of it's costs unless a claim has been filed with
the shipping carrier. The Recipient must place a formal claim
for Damages. Then the claimant needs to follow the instructions
provided by the carrier. Note, that you may need to allow six
to eight weeks for processing said claim.
Please
note, Due to the overwhelming increasing amount of fraudulent
mail order claims, Some of the shipping carriers take into consideration
all of the specific conditions sorrounding each individual claim.
Thus, not all claims for damages are eligible for payment in accordance
with the carrier's established policies. And the carrier may deny
or reject your claim for damages.
In
order to secure that your claim is given proper and reasonable
consideration, when placing your claim for damage, be sure to
be detailed and explicit. Provide the carrier all of the relative
information at the time you place your claim. Please include but
not limit stating the following things; The number of pieces Damaged,
The number of pieces shipped in your order, The condition of your
shipping box at the time of delivery. The specific damage caused
to each piece, The costs of each item damaged and the manner in
which each item was wrapped and pacakged, when you received your
order. All of these factors are important in order to process
your claim. And reach a fair and amicable resolution. You should
never speculate as to HOW! or WHO may or may not be responsible
for said damage.
ADAMJets,
Inc respectfully reserves the right to Deny any Returns, Exchanges
or Refunds for Damages for whatever reasons. Your claim for damages
is rejected or denied by the carrier.
DOMESTIC
SHIPMENTS
Domestic
shipments are considered only, within the Continental United States.
Shipments to Alaska, Hawaii, Puerto Rico and the US Virgin Islands
(are not considered Domestic shipments and surcharges may apply).
begining August, 2006 all orders/shipments are sent via Insured,
USPS Priority Mail with Delivery Comfirmation. All other USPS
Domestic Services are not available, except for USPS Express Mail.
Customers may choose an alternative shipping method, however,
if an optional carrier not offered is selected, the customer will
be subject to pay a $10.95/USD handling fee, the carrier's published
rates in addition to full insurance coverage against loss or damage,
package tracking online and signature and/or delivery confirmation.
PLEASE
Note: ADAMJets requires
a Delivery Comfirmation on all orders. This policy is strictly
applied on all orders regardless of the total value.
If
you're not going to be available to accept and sign for the delivery
of your package, please consider using an alternative shipping
address, such as your place of business or a neighbor's house.
You can also provide ADAMJets with a written waiver of Signature
which can be faxed to 305-964-7116.
USPS
will not accept a written waiver of Signature. The recipient is
responsible and liable in the event of any loss for damage or
theft. Remember we ship your order within twenty four hours.
INTERNATIONAL
SHIPMENTS
ADAMJets, Inc. preferred international carrier
is the United States Postal Service Global Express Mail. Global
EMS Services is not available to all Countries. Due to restrains
imposed by each individual country’s Customs. The timely
delivery of a shipment is not guaranteed for any international
delivery. When using the Global EMS Services. If your package
is not delivered on time, it’s lost or stolen. The Postage
and Handling charges incurred are non-refundable. Also, at this
time, due to the lack of security with this type of service.
Global EMS shipping is quoted with an additional $6.95/USD Handling
fee. Customers may choose an alternative shipping method, however,
if an optional carrier not offered is selected, the customer will
be subject to pay a $10.95/USD handling fee, the carrier's published
rates in addition to full insurance coverage against loss or damage,
package tracking online and signature and/or delivery confirmation.
The customer is responsible to pay any import duties or Taxes.
To
our International Customers. Please be advised, when using a
major credit card from an international issuer (Bank) as a form
of payment for your purchases, your orders will not ship until
payment has been manually verified. This procedures usually
is completed within seventy two business hours (does not include
weekends or legal bank holidays). Should you require a more
expedited handling of your order. You may choose to send us
your payment by www.PayPal.com.
We also accept Bid Pay Money Orders and International Bank
Wire Transfers.
PLEASE
Note:
For
your Security and to safeguard your purchase. The shipping carriers
used by ADAMJets.com require a Signature Confirmation
upon delivery of your package. We understand that this can sometimes
be a burden. But due to the overwhelming fraudulent use of Credit
Cards with on-line and mail orders. This policy will be strictly
enforced.
We recommend the use of an alternative shipping address such as
your place of business, a neighbor's house/apartment, or other
family member if for any reason, someone can not be present to
accept delivery of the package. Failure to provide us with a signature
upon receipt will endanger the Buyer's rights to any claims for
miss-delivery, miss-handling, lost or damage goods.
CUSTOMS/IMPORT TAXES
All
die-cast metal or molded plastic models Sold by ADAMJets.com
are Made in China. ADAMJets.com encourages you to
inquiry with your country's Customs Authorities, prior to completing
your on-line order. Some countries impose severe import Duties
or Taxes on any imports manufactured in China. Note
that any duty, import or custom taxes (that may be applicable
to you) which may be imposed by a foreign government upon its
residents. Shall remain the responsibility of the individual customer
which is governed by their respective country.
"MEMBERSHIP
REWARDS" Program General Terms & Conditions
ADAMJets,
Inc. (hereinafter referred
to as ADAMJets) will service each individual
"Membership Program" account to the best of
its ability, as set forth under the terms and conditions described
herein. The Membership Program's inception date is 1st of May,
2006.
ADAMJets
reserves the right, at its discretion, to modify,
add, delete, discontinue or revise the "Membership Rewards
Program", and any part of or all of the program's terms,
rules, conditions, rewards or offers at any time without notice,
notwithstanding the effect on member's accumulated points or awards.
Membership
Rewards Points May not be redeemed (used) together with
any other Special Discounts or Promotinal Offers.
ADAMJets,
any of its affiliates or Parent Company reserve the right to
terminate the "Membership Program" upon a 90
(ninety-day) public notice on the ADAMJets
website.
Eligibility:
- All
ADAMJets customers are eligible to
participate in the "Membership Rewards"
(provided minimum program requirements are met)
- Program
eligibility is not automatic (except with on-line orders which
reach the minimum $125.00/USD threshold.)
- Requests
for Membership will not be accepted via telephone
- All
Customers wishing to participate (enroll) in the "Membership
Rewards" program, must subscribe their membership,
either automatically through a qualifying on-line order, or
in written form via e-mail, or by USPS First Class mail. All
written request must include the following information:
- Customer's
full name and billing address, daytime telephone number and
e-mail address
- Merchandise
recipient's full name and address (if different from the Customer's
billing info), daytime telephone number and e-mail address
- Their
order/invoice number & date (photocopy of original invoice,
if available)
- And
their form of payment (i.e. by telephone, check, pay-pal,
or on-line credit card)
- All
Membership requests (i.e. enrollment and/or cancellation) must
be submitted either by first class mail, to the address indicated
herein, or via e-mail (return, receipt, request) to:
sales@adamjets.com
Requirements:
- A
minimum purchase of $125 USD (or greater) on or after 1st of
January, 2006
- Active
account within a 90 day period, any inactive account for more
than ninety days will be automatically cancelled and the customer
will forfeit all accumulated points
- Only
one (1) account (per customer), which must be active and in
good standing
- Participation
in the "Membership Rewards" Program
is permissible, as long as the customer is not prohibited by
any Local, State or Federal Government Laws
- Point
accumulation entitles a members to redeem for merchandise only
from ADAMJets.com selected and predetermined
inventory
- Awards
cannot be redeemed from any other ADAMJets.com
affiliate company's
- Membership
points have No Cash ($) value and cannot be redeemed for cash,
shipping and handling costs or any taxes
- Award
points may not be traded or sold. Any account in none compliance
will be automatically cancelled and the customer will forfeit
all points accumulated
- Applicable
fees, taxes, import duties, VAT or shipping and handling charges
(whether enacted by a government agency or otherwise) are the
sole responsibility of the program member (customer). And are
all due and payable, (except for import duties or VAT) at the
time an order using Awarded points is processed.
Point
Accumulation:
All
qualifying accounts will accumulate points on a 1:1 ratio ($1.00/USD
= 1 point) with the exception of any additional "Bonus
Points" which may be offered on a specific merchandise.
"Bonus Points" are offered either as a multiple (ex..
1X, 2X 3X points) of the normal amount of points awarded for an
item, or as a one time lump sum of points, (ex.. 50, 100, 200
points) each time the particular item is purchased.
- No
points is accumulated or awarded for applicable taxes, shipping
& handling or any other miscellaneous fees
- No
points is accumulated when use of a Discount Coupon or Promotional
offer.
- "New
Releases" are not eligible for Award ( May not
be redeemed with points), until ninety (90) days after their
actual release date. "New Releases"
will be indicated as "N/A" or "Redeem Points:
No"
- Use
of Discount Coupon(s) or Promotional Offers is not permitted
when Redeeming your points.
- No
points is accumulated for NEW items purchased, when points
are being Redeemed within the same order.
-
Points will be awarded for all "New Releases"
purchased, including any "Bonus Points" which
may be offered for a specific item.
- Awards
may be redeemed immediately as long as the necessary points
for redemption of an item are available in the Member's account,
the account is in good standing and the merchandise is in
stock and available for award.
Membership
Program Levels:
Only
one level of Membership shall accumulate points on a 1:1 ratio
($1.00 USD = 1 point). A Members account status is determined
by the Member's account balance, If an account reaches zero
(0) balalnce. Then the member's account will be automatically
CLOSED. Any
account balance that reaches (0) zero. Will require a one time
minimum purchase of $125. USD or greater to re-establish the
Membership Rewards account.
- Membership
Level Requires a one
time minimum purchase of $125 USD or greater..
Award
Redemption Ratios:
- Membership
Level Points
will be redeemed on a 5:1 ratio
From
time to time, ADAMJets may offer some
"Special or Exclusive merchandise, rewards or
other offers which will ONLY be available to a specific membership
level. In each instance, any "Special or Exclusive
product or reward offered will be announced in advance and only
accessible and viewable to members of the specific Level.
Special
Award Offer:
Effective
the 30th of June, 2009. All "Platinum & Gold Levels"
are permanently discontinued. ADAMJets
reserves the right to amend the points or ratio
required for redemption at each level The Membership Rewards
Program General Rules & Regulations were last modified in June,
2009.
Members may send all written requests to:
ADAMJets,
Inc.
c/o Membership Program
P.O. Box 770308
Miami, Florida 33177-0308
United States of America
Customer's TESTIMONIALS
Dear Mr Luis: I've just received the box referring to order
#904?. All models arrived in perfect conditions. As always,
the very good packaging deserves praise. Thank you. My best
regards.... Bernardo, 05/09 Bahia, BRAZIL
Hi Luis, Wow!....Thank you for the tracking info and extremely
prompt service. This is my first experience purchasing from
Adamjets, and I am very, very impressed with your service. Will
be looking forward to receiving your package. Thanks again for
the First Class customer service. I wish more online-businesses
would mirror their service like Adamjets.com. Have A Nice Day.....
James, 01/2008, Honolulu, Hawaii USA
G’Day Guys, Have just received our recent order (No.: 7113810),
as always prompt, safe and wonderful. Please pass on our thanks
to all involved. At this time we would like to wish one and
all a very MERRY XMAS and our very best wishes for the New Year.
Thank you for all your help in 2007 and we will see you again
in the New Year. Steve, 12/2007 Perth, Western Australia
Dear Luis, I just got the package and in perfect shape. It was
great doing business with you. All the best.
Flávio, 12/2007 Sao Paulo, BRAZIL
Hola Luis. Solo para comentarte que el día de hoy he recibido
mis modelos, el empaque me habla de mucho cuidado y dedicación
a lo que hacen, los modelos llegaron perfectamente. Quiero felicitarte
porque cuando ADAMJets ya tiene modelos en sold out y tengo
que recurrir a otros vendedores en muchas ocasiones estos no
me han llegado, cuando el envío procede de Ustedes, mis aviones
llegan rápido y nunca he perdido uno. Te felicito, sinceramente.
Carlos, 11/2007 Guanajuato, MEXICO
Hi LUIS, just to say thank you, my 2 BAe 146 models came safely
today. THANKS again for a perfect service, till the next time
regards. PG, 11/2007 Kaernten, AUSTRIA
Dear Customer Service: Hell. My name is Takuroh. Order #: 7113601.
I've received the item on Nov 12. I'm really pleased with the
item. Thank you very much. I'm looking forward to dealing with
you again. Best regards, Takuroh, 11/2007 Ichinomiya-City,
JAPAN
Dear Luis, Finally received this order Wed afternoon,.....it
was with great relief. Once again,...I'd like to thank you for
all your professionalism and actions to correct this lost order,...
Looking forward to the next order arriving. All the best to
you and your staff and wish you continued success. Regards,
Paul, 11/2007 Mount Gravatt, AUSTRALIA
Hello Adam Jets. Six order airplanes arrived safely on July
24 at Japan standard time. Thank you for very polite packing.
Moreover, my best regards at the next chance. Yutaka, 07/2007
Osaka, JAPAN
HELLO LUIS MANY MANY THANKS FOR THE MODELS....I RECEIVED THEM
ON THURS/19APR AFTER 6 DAYS OF ORDERING THEM AND THERE WAS NO
DUTY EVEN TO BE PAID ON IT.THEY ARE ALL EXCELLENT AND I TAHNK
YOU VERY MUCH FOR THIS...LOOKING FORWARD NOW TO ORDERING MORE
FROM YOU IN THE NEAR FUTURE....ONCE AGAIN THANKS FOR THE WONDERFUL
SERVICE. Nosh, 04/2007 Toronto, CANADA
Dear Luis, Here is the requested form, It's sad that it hasn't
worked but your customer service is excellent. Keep me posted
regards. Erik, 03/2007 Hamburg, GERMANY
DEAR SIR/MADAM, THIS IS JUST A SHORT E-MAIL TO ADVISE YOU THAT
I HAVE TODAY RECEIVED THE MODELS THAT I ORDERED ON 22/2/07.
I AM EXTREMELY PLEASED WITH THE MODELS AND THE EXCELLENT SERVICE
WHICH YOU PROVIDED!! I WILL BE A REGULAR VISITOR TO YOUR WEBSITE
AND IF I FIND MORE MODELS THAT I WOULD LIKE I WON'T HESITATE
TO ORDER THEM! THANK YOU. YOURS SINCERELY, GRAHAM 03/2007
Lancashire, GREAT BRITAIN
Dear Luis a big thanks you to you again. This was a great transaction
and a pleasure ordering at ADAMJets Rgds.Erik, 02/2007 Hamburg, GERMANYY
Good Morning from the U.K My order arrived today, thank you
for a very smooth transaction and very quick delivery, I am
very satisfied and will certainly order from you again, kind
regards. Nigel, 02/2007 Canvey Island, Essex GREAT BRITAIN
Thank you for the wonderful service!!!!! Received my model yesterday
and it is proudly on display in my office. I’ve bought from
other dealers in the past and it was not a good experience!
Look forward to purchasing more freighters from you in the future.
MIKE, 01/2007 Brooklyn Park, Minnesota USA
Dear Sirs, I recently ordered a KLM B777, Britannia and British
Airways 767s and an ANA 787. I am delighted to say all 4 models
arrived with you usual speedy delivery and in perfect condition.
As always I am very please with my purchases and would like
to thank you for your high level of service. ADAMJets is one
of the best shops on the net and it is a pleasure to do business
with you. Thanks again. Hamish, 01/2007 Cleator Moor, Cumbria
GREAT BRITAIN
Dear Sir/Madam, I received my package today and would like to
thank you for your very quick shipment and friendly e-mails.
The models are beautiful and are wonderful additions to my collection.
I have tried several other suppliers, but none could deliver
as professional a service as you. I will definitely be using
Adam Jets again. Yours sincerely, Miss Eilidh, 11/2006 West
Lothian, Great Britain
Estimado amigo Luis, recibí el día de ayer los productos comprados,
muchas gracias por su buena atención, desde ahora soy su seguro
cliente. Gracias Oscar, 11/2006 Caracas Venezuela
Estimado Sr. Luis, Mil gracias por sus comentarios. Pronto
lo llamaré para ordenar algunos modelos MD80 y MD90, al igual
que los DC9. Las grandes satisfacciones en la vida se obtienen
de grandes sacrificios. He podido apreciar que UD al igual que
su esposa son personas muy trabajadoras y no me queda la menor
duda de que su negocio continuará siendo exitoso. Tiendas hay
muchas pero la experiencia que posee UD es un valor agregado
importante y sus clientes lo reconocerán siempre. Seguimos en
contacto. Reciba un fuerte abrazo de mi parte. Fernando,
11/2006 San Antonio, Texas USA
Luis, the planes were a huge hit! Both Dave and Harry loved
them....Dave said they were the highest quality model planes
he had ever seen. I'm sure we'll be talking soon....Feel free
to email me if anything comes in that looks good in the 1/200
size. Dave especially likes the diecast models. Thanks again
for your help! Best, Joanna, 10/2006 NYC, New York USA
Dear Luis, I was very sorry to hear of the closing of the store
in Miami but wanted to say that I wish you luck in the web based
part of the business and hope that you will continue to provide
the great professional service all of your customers have come
to appreciate. While I have come to the Miami store only once,
I will miss knowing that it will no longer be there. Best wishes
for the next phase of Adamjets.com and I certainly will continue
to order my aircraft from you… Warmest regards, Michael,
09/2006 South Bend, Indiana USA.
Dear Luis and Maria, This is Juan M Belda from Spain. Thank
you for your kind but sad message. Thank you for allowing me
to share my dreams with you. It has always been an honor to
purchase from you and to be one of your many customers. I will
never forget what you have done for me and I will always resort
to your website for my model needs if your website is to continue.
Thank you from the bottom of my heart. Juan, 09/2006 Alicante,
España/Spain
Dear Luis and Maria, Sorry to hear the news. I have never been
at your showroom and would have loved to...but you are my favorite
within the competition and will keep opporting you thru the
internet ! And I am sure so will everyone else you have GREAT
customer service and THAT is IMPORTANT. KEEP UP WITH YOUR GOOD
JOB and things happen for a reason... Best regards and a hug
to both, Ivan, 09/2006 Caracas, Venezuela.
Revised.
January, 2010
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